Latitudes Online accepts the following payment methods:

• EFTs
• Credit card (a 3.5 % surcharge is applicable)
• PayPal (a 5% surcharge is applicable)

For all artworks between 1 000 and 50 000 ZAR ex VAT, Latitudes is a proud partner of Africa Collect. Africa Collect allows collectors an opportunity to acquire a work through installment payments of up to 12 months. As an added benefit of the service, the work is insured by iTOO Art Insurer against damages and outside theft. 

For artworks valued at over R50 000 ex VAT, please contact a member of our sales team.

All artworks presented on the platform are priced exclusive of VAT. For collectors based in South Africa, 15% VAT is applicable to all acquisitions. For international collectors, no taxes are applied to Latitudes Online’s invoices. Import duties will be incurred once the shipment arrives at its final destination; these duties vary from nation to nation. International collectors are responsible for settling import duties separately in coordination with the relevant courier/customs department.

In the event that the artwork that a collector acquires is priced at 100 000 ZAR (ex. VAT) and over, kindly note that Latitudes Online is an Accountable Institution under FICA. The sales team will need to perform a Client Due Diligence on the collector before issuing an invoice. Please do not be alarmed upon receiving this request, it is nothing personal; it is a global effort to counter serious crimes like terrorism and trafficking, as art has been flagged as a ‘high risk industry’. Any personal details or documents shared will be handled with the utmost care (and encryption) in line with the requirements of the POPI Act.

Latitudes Online delivers pieces locally (within South Africa) and internationally. Local deliveries typically take place within ten days from receipt of payment, accounting for packaging requirements and deliveries in outlying areas. International shipments of up to three pieces typically take two to three weeks to be delivered, accounting for packaging requirements and slight delays at customs. For consolidated orders of four or more pieces, please bear in mind that shipping timelines may be slightly longer, largely depending on the varied locations of the respective artworks. Latitudes Online will communicate delivery timelines and any variables that have an impact thereon to the relevant collector throughout the acquisition process.

Latitudes Online works with specialised fine arts partners to ensure an artwork’s utmost protection during transit, tailored to each artwork and collector’s needs.

Unless otherwise specified by Latitudes Online, works are not insured during transit. When providing a shipping quotation, we will include a quote for transit insurance which you are encouraged to accept. If an order is uninsured, in the event of loss or damage incurred during transit, kindly note that Latitudes Online is not liable to replace the artwork. If a shipment is insured, in the event of loss or damage incurred during transit, we will work with the relevant insurance company to replace the order or to get the collectors’ money back in full, at no additional cost to the collector.

Latitudes Online works with reputable partners who provide high quality frames at the best prices. If an artwork is located in South Africa, Latitudes will happily facilitate its delivery to one of our framing partners for you.

Generally, Certificates of Authenticity are not required for signed artworks. Should this be required for your comfort, please do communicate this upfront so that our team can make the necessary arrangements in advance.

Kindly note in advance that, owing to the unique nature of art, returns are not always guaranteed. If Latitudes has facilitated your acquisition, please liaise with your respective sales associate at Latitudes Online for all returns and refund requests. Return and refund requests must be submitted to Latitudes Online within seven days of the delivery of your order. Where returns are applicable, the shipping costs must be pre-paid and the order fully insured at the collectors’ expense, unless otherwise stated. If your artwork arrives and it is meaningfully not as described, does not arrive, or arrives damaged, Latitudes will work with you to find the best solution at no additional cost to you. Where possible, Latitudes Online will require photographic evidence of the issue, including images of the artwork and the original internal and external packaging. In the event that we need to claim from insurance, please keep all of the internal and external packaging in case of inspection.

If a transaction is finalised between a collector and an exhibitor with little-no involvement from Latitudes’ side, kindly note that you will need to liaise with the relevant exhibitor regarding returns; we strongly encourage collectors to familiarise themselves with the respective exhibitor’s return policy before finalising an acquisition. All auction sales are final. We recommend reviewing the auction’s specific conditions of sale for more information.

Returns Procedure:

• Report items not as described within 7 days of receipt
• Provide clear photographic evidence of the artwork and original packaging
• Retain all internal and external packaging in case it is needed for inspection or claims

If you have any concerns, please contact our team directly. We’re here to ensure a smooth and satisfying acquisition experience.

Orders cancelled before a work is dispatched for delivery will incur a 5% processing fee. Orders cancelled after a work is delivered will incur a 10% processing fee; moreover, the delivery costs to return the piece will be deducted from the amount refunded to collectors. Refunds will only be issued once a condition report has been carried out and the work is deemed to be in good condition. If the work has incurred serious damage owing to the return trip and needs to be restored, this cost will also be deducted from the amount refunded to the collector.

The client is able to log a request for a return and refund within 7 days of receiving the artwork in question. The cost of returning said artwork is for the client’s account.