Latitudes Online – Conditions of SaleTerms & Agreement

By accepting a quotation or invoice from Latitudes.Online ("Latitudes"), you ("the client") explicitly or tacitly agree to be bound by the terms and conditions set out below. Artwork will only be dispatched following full and cleared payment of the invoice.

1. Final Shipping Costs

Shipping quotes are estimates and may be subject to revision. The final invoice issued by Latitudes reflects the confirmed shipping cost and remains valid for 30 days from the date of issue. If payment is not made within this period, the quote may lapse and a revised invoice may be required.

2. Exchange Rates

Where applicable, the exchange rate applied to your acquisition is fixed on the date the final invoice is issued. If the invoice remains unpaid for more than 14 days, Latitudes reserves the right to revise the exchange rate.

3. Shipping Address

Clients must provide a full and accurate physical address for delivery. Deliveries cannot be made to PO boxes, parcel lockers, or incorrect addresses. Latitudes and its suppliers are not liable for failed deliveries due to inaccurate or incomplete address information. Latitudes and its suppliers will not be held liable for failed delivery and return costs associated should our suppliers be unable to contact the receiver for delivery.

4. Insurance

Unless otherwise agreed in writing, insurance is not included in your quotation or invoice. Latitudes accepts no liability for loss or damage during transit if the shipment is not insured by the client.

5. Liability

Latitudes is not liable for any damage, loss, or delays caused by third-party shipping providers, whether due to negligence, gross negligence or wilful misconduct. This includes (but is not limited to) damage to goods, late or missed deliveries, or lost items.

6. Force Majeure

Latitudes shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, labour disputes, acts of war or terrorism, civil unrest, power outages, pandemics, or government restrictions. In such circumstances, timelines may be extended or the transaction cancelled; where cancelled, the client will be refunded amounts paid for undelivered items (less any unrecoverable third-party costs actually incurred).

7. Delivery Timeframes

Latitudes will make every reasonable effort to ensure timely delivery of purchased artworks. However, Latitudes cannot be held responsible for delays arising from factors outside of our control, including courier issues, customs issues or unforeseen delays experienced by exhibitors.

8. Additional Charges

Clients are responsible for additional charges that may arise, including customs duties, taxes, or return-to-sender fees. These charges are not included in the Latitudes quotation and must be settled directly with the relevant shipping provider when applicable.

9. Damages, Returns & Refunds

The client is able to log a request for a return and refund within 7 days of receiving the artwork in question. The cost of returning said artwork is for the client’s account.

Returns Procedure:

• Report items not as described within 7 days of receipt
• Provide clear photographic evidence of the artwork and original packaging
• Retain all internal and external packaging in case it is needed for inspection or claims

If you have any concerns, please contact our team directly. We’re here to ensure a smooth and satisfying acquisition experience.

10. Artwork Availability & Right to Cancel

While Latitudes endeavours to keep all listings accurate and up to date, artworks are offered subject to availability. Latitudes reserves the right to cancel or refuse any sale at its sole discretion, including (without limitation) where an artwork is no longer available, where a pricing or listing error has occurred, or where there are concerns regarding the purchaser. In such cases, the client will be informed as soon as possible and any payment refunded in full (less any unrecoverable third-party transaction charges where required by law to deduct). Latitudes shall have no further liability arising from such cancellation.

11. Client Review Obligation (Pre-Purchase Checks)

Clients are responsible for reviewing all available information on an artwork before completing a purchase, including (where disclosed) dimensions, medium, edition information, condition, framing, installation requirements, and any known export or import restrictions. Queries must be raised before payment is made. Completion of payment constitutes acknowledgement that you are satisfied with the information provided.

12. Third-Party Exhibitors & Offline / Mediated Sales

Most artworks listed on Latitudes are consigned by third-party exhibitors (galleries, dealers, artists, studios). Where a sale requires coordination with such parties, Latitudes will make every reasonable effort to manage communications, condition checks, packing standards, and dispatch timelines. However, Latitudes cannot be held liable for delays, changes in availability, condition differences, or failures to fulfil arising from an exhibitor's act or omission. In the event an exhibitor cannot supply the artwork as sold, the client's payment will be refunded in full (less any unrecoverable third-party charges where permitted by law). For mediated or enquiry-led sales concluded offline, these Conditions of Sale apply unless replaced or supplemented by a written agreement to the contrary.

13. Digital Images & Colour Disclaimer

Latitudes aims to provide accurate images and descriptions of artworks; however, the appearance of works may vary across devices, screens, and lighting environments. Such variations shall not constitute grounds for return or refund beyond the 7 day period after delivery of artwork foreligible returns.

14. Data Protection & Privacy

Personal data provided in connection with a purchase (eg name, address, contact details, customs information) will be processed in accordance with the Latitudes Privacy Policy. By purchasing through Latitudes you consent to the transfer of necessary data to shipping partners, insurers, payment processors, and consigning exhibitors solely for the purpose of fulfilling your order.

15. Governing Law & Jurisdiction

These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with a transaction through Latitudes shall be subject to the exclusive jurisdiction of the courts of Johannesburg, South Africa, unless otherwise required by mandatory consumer protection law in the client's place of residence.

16. Severability

If any provision of these Conditions of Sale is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.

17. Updates to These Terms

Latitudes may update these Conditions of Sale from time to time. The version in effect on the date your invoice is issued will apply to that transaction. Updated terms will be posted on the Latitudes website and are effective upon posting unless otherwise stated.

Questions? If you have any questions about shipping, condition reports, framing, installation, or insurance, please contact the Latitudes team before completing your purchase. We're here to help ensure a smooth, informed, and rewarding collecting experience